Customer Success Manager DACH

Job location berlin
Job industry Other
Bonus Package TBA
Are you a Customer Success and/or SaaS Sales or Business Development professional with a passion for the beauty and wellness industry? Are you career-oriented and excited for the opportunities that the SaaS field has to offer?

This thriving SaaS companies offers an all-in-one solution for beauty salons, hairdressers and barbershops (from booking system, payment processing, webshops, email campaigns, and everything inbetween!) After their success in UK, US, Canada, Ireland, Australia, and the Nordics; the are currently expanding to the DACH region, where they currently have over 1.300 happy clients.

Your role as a Customer Success Manager DACH (m/f/d)

As a CSM you’ll play an essential role in making your clients and your organization successful in the DACH region, with a focus on the commercial side of things: whether it is Up-, or Cross-Selling, renewals and also understanding the clients challenges and really make sure they use all the necessary features to be on top of their game.

Your responsibilities: 
  • Trusted Advisor: Consult and raise awareness to the client regarding all features of the software that make the client more successful
  • Manage your own portfolio of clients - regular meetings
  • Commercial Go Getter: Up-Sell, Cross- Sell, Renew contracts

What do you bring as a CSM?
  • You are fluent in both German and English.
  • You have 1-3 years of experience in Customer Success, Sales and/or Business Development in SaaS/Tech
  • You understand the difference between persuasive and pushy and choose being persuasive 

What can you expect from this opportunity?
  • Compensation package with Bonus (Base: up to 45k € + 5k OTE)
  • 28 days holiday paid leave.
  • Working in a start-up culture with an international team.
  • Possibility work remotely from Germany
  • Possibility to go to the office (onsite/hybrid) if you are based near or in Cologne, or willing to relocate.
  • Plenty of career growth and department transfer opportunities!

Do you have any questions about this role before applying?
If that is the case, do not hesitate to reach me via
Apply now