Customer Success Manager (German Speaker)

Job location Rotterdam
Job industry E-Commerce
Bonus Package Up to 75K OTE
Are you a highly skilled Customer Success Manager within the SaaS world ? Do you want to work with a close team and are you not afraid for the commercial side of Customer Success ? Please continue reading.


This company is a cloud-based, all-in-one eCommerce platform that provides businesses with everything they need to successfully launch and run an online store. This company simplifies the process of creating, managing and growing an online store, enabling businesses on growing their business and providing customers with exceptional experiences. 

The company was founded in Rotterdam in 2007 and now they are growing fast with pan-European offices, Latin and North America and the Middle East. Given the global nature of the business, the team are particularly diverse in terms of both culture & skill set. Some notable logos that have enabled this growth include: Mitsubishi, United-pacific, Hyundai and AkzoNobel.

Your role as a Customer Success Manager 

The biggest draw for this role undoubtedly lies in the fact you’ll be working in the most revered and respected team at my client. The Enterprise team is comprised of the best talent and secure the biggest and most impactful clients & relationships. Talk about a team that will really accelerate your career… In this role you'll be expected to manage relationships with enterprise customers and helping them to get the most out of the platform. This includes developing roadmaps to help customers overcome roadblocks to success, maximizing their utilization of the platform and ensuring their experience is as positive as possible to prevent churn. That said, there is a strong commercial aspect to this position and you’ll be targeted on account growth and development too. This role is therefore ideal for those who love building relationships and delivering a top level service but also love the thrill and challenge of expanding accounts and relationships. Yes, commercial acumen & very strong communication skills are a must.

As an Enterprise Customer Success Manager, you will also be expected to spearhead Customer promotions and work together with all the other verticals to ensure the best onboarding and ultimately, a win-win client relationship.

What do you need to have ?
- 2+ years of Customer success experience at a SaaS company (ecommerce is a huge pre)
- BSc or MSc preferred education
 - (Near) Native in the German language and strong knowledge of the English language.

- Strong partnership skill to build strong relationships with C-level stakeholders

- Experience with enterprise accounts

What's in it for you ?

💰up to 75k OTE

🚀 Opportunity to work in the most respected team at my client

⚡️Opportunity to work with some of the largest and most impressive logos
🏦 Pension scheme 

🌴 Work 3 weeks from anywhere 

🏡 Hybrid working (3 at the office 2 at home; more flexibility the farther you live from the office)

🎉 Free lunch at the office 

If this Enterprise level opportunity is of interest, please get in touch with me at to schedule a call or a coffee :)

Apply now