Customer Success Specialist

Job location berlin
Job industry Communications
Bonus Package NA
Backed by over $220 million of investment since 2015, They created technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.

The conversation is a cornerstone of our culture. Wherever our people find themselves around the world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – they want you to join the conversation. Let’s talk.

Based in Berlin they are looking for engaged and passionate Customer Success Specialists to work in the DACH Market.

About the team:

Customer Success is at the heart of the company. They are looking for a tech-savvy individual with strong relationship-building skills that are looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow!

Your mission:
  • Grow and nurture a portfolio of customers for the DACH markets by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up-selling.
  • Own and manage renewal activities to execute a timely and profitable contract renewal
  • Gather customer product feedback to help shape and define the product roadmap and automate their processes, practices & tools
A little more about you:
  • Previous experience in a sales and/or CSM position is required.
  • Bilingual in German and English is mandatory.
  • Comfortable managing several tasks and issues in a fast-paced environment.
Apply now