Junior Customer Success Manager

Job location Amsterdam
Job industry HR
Bonus Package TBD

This role requires native level fluency of Dutch.

About The Company: 

Where Innovation and HR Meet!  

This company is an HR tech start-up headquartered in the vibrant city of Amsterdam! They’re on a thrilling mission to revolutionize the recruitment industry using cutting-edge technology and their very own state-of-the-art SaaS product fueled by AI magic. 

This company is driven by a noble cause: to help individuals find their dream job using the power of technology and objective data. No more one-click decisions and judging candidates solely by their resumes or appearances. Their core value of "To Look Beyond" sets them part.  

But that's not all – In just six short months, they’ve grown exponentially, boasting an incredible tenfold increase in the number of customers they serve. Their team is not just growing numerically, but personally and professionally too. They take pride in nurturing talent, empowering their employees to thrive and achieve their full potential. Now they’re on the lookout to find ambitious people to join their sales team! 


About the Role 

As a Junior Customer Success Manager, you'll play a pivotal role in advising their customers, primarily small to medium-sized companies with growth potential. You'll engage with customers through various support channels, helping them with queries and providing expert advice.  

What makes this role different from other CS roles is the diversity! Your responsibilities will also include enhancing our help center, conducting data analyses, and collaborating with the Customer Success team to improve communication materials. Not only that, you will also be the community manager for talent professionals! This is a role that enables you to utilize different skill sets by taking on different responsibilities. No day will be the same and every day will be different!  


What you'll be doing 

  • Assist customers through support channels (calls, emails, chats) in a friendly and efficient manner.  

  • Contribute to the development of our help center for optimal customer support.  

  • Conduct data analyses to improve communication materials, including emails, slides, and case studies.  

  • Collaborate with the Customer Success team to deliver comprehensive presentations and maintain customer data.  

  • Manage and enhance the content of our online community for Talent Acquisition professionals.  


What are they looking for 

  • Native level of Dutch and fluent English 

  • 6 months to 2 years of relevant work experience, which could include account management or project management.  

  • Minimum HBO/WO working and thinking level (educational diploma not required). Availability to work a minimum of 32 hours per week. 

  • Interest in psychology, HR tech, and diversity and inclusivity is a plus. Excellent customer service, analytical, and problem-solving skills.  

  • Ability to translate customer needs into innovative solutions. 

What can you expect?  

  • Competitive compensation based on your experience 

  • Lunch and travel allowance 

  • 25 vacation days 

  • A fun, inspiring, and challenging work environment 

  • A growing team led by experienced entrepreneurs and managers with a proven track record of supporting personal development 

  • Cozy drinks, company parties and team outings 


Next steps 

If you have any additional questions about the role or want to discuss it, feel free to drop me an email (jennifer@nobelrecruitment.com). If you would like to apply directly, hit the apply button and we will be in touch soon! 

Apply now