Senior Customer Success Manager

Job location Amsterdam
Job industry Marketing
Bonus Package EU Market Leader

Company

This client brings transparency to the marketing spending of large enterprises. Their model-driven SaaS solution already helps clients in the likes of American Express, Vodafone, and KPN to get a competitive advantage when it comes to smart ad spending.  

The company was founded in 2014 and after raising funds in 2020, they are now in the scaling-up phase. The goal for 2023 is sustainable growth. They want to scale their team from the current 60 employees to 80 by the end of next year. A major focus of theirs is the Customer Success Department.  

 

Your role as a Customer Success Manager  

In this role you’ll be expected to cultivate on existing client partnerships in a consultative manner. The goal of a CSM here is to truly become a trusted advisor of the client and less commercially focused. You will be developing and executing an account management strategy to help your portfolio (7-8 clients) reach their planned milestones.

Besides making sure your clients reach their goals and get a high ROI by using the tool, a large portion of your job would be the leading and coaching a small team of juniors. Prove to be successful in this, and you will be on the way of becoming a country director.

 

What do you need to have?

  • 5+ years of relevant experience (media consulting or CSM at a SaaS business)
  • BSc or MSc
  • Strong communication skills and hands-on mentality
  • Open to travel to clients on a weekly basis
  • Based in the Netherlands

 

What’s in it for you?

💰 Up to 75k OTE package  

🏦 Pension Scheme

🚂 Travel allowance

💻 Company laptop (windows or Mac is up to you)

🎉 Regular social events, such as company trips, weekly sport events and dinners etc.

Apply now