Senior Customer Success Manager

Job location Amsterdam
Job industry E-Commerce
Bonus Package Profitable scale-up

Are you an accomplished Senior Customer Success Mananger in the SaaS industry? Do you have a proven track record in effectively using your commercial skills in your CS role? If so, Please keep reading!


This company is a cloud-based, all-in-one eCommerce platform that provides businesses with everything they need to successfully launch and run an online store. This company simplifies the process of creating, managing and growing an online store, enabling businesses on growing their business and providing customers with exceptional experiences.

The company was founded in Rotterdam in 2007 and now they are growing fast with pan-European offices, Latin and North America and the Middle East. Given the global nature of the business, the team are particularly diverse in terms of both culture & skill set. Some notable logos that have enabled this growth include: Mitsubishi, United-pacific, Hyundai and AkzoNobel.

Your role as a Senior Customer Success Manager

My client is currently seeking a Senior Customer Success Manager to strengthen their EMEA team. In this role, your primary responsibility will be to manage a portfolio of approximately 30 high-value clients in the Benelux region. Your ability to build and nurture strong client relationships will be crucial in this position, and you'll have the creative freedom to determine your approach.

In addition to fostering these valuable relationships, my client places a great focus on the commercial aspect of customer success. You'll be expected to identify opportunities for both upselling and cross-selling, actively driving them to successful outcomes. Beyond these responsibilities, this role presents an amazing opportunity for personal and professional growth. You'll have the chance to learn from seasoned CS leaders who are highly respected in the customer success community.

If you're eager to embark on this exciting journey and become a part of their exceptional team, where you can leverage your relationship-building, commercial acumen, and creative skills while expanding your knowledge of customer success, then my client wants to hear from you :)

What do you need to have ?

  • Fluency in Dutch and English is a must, German or Dutch would be a nice to have. (I can't take your application in consideration if you don't speak Dutch)
  • 8 years of experience in CS and experience with a complex product.
  • Affinity or experience with E-commerce
  • Passion and enthusiasm for Customer Success is a must.
  • Strong communication and interpersonal skills
  • A track record of performing in a commercial environment
  • Entrepreneurial and problem solving skills

What's in it for you ?


💰Competitive Salary package

🚀 Opportunity to work in on of the most respected team within the company

⚡️Opportunity to work for a SaaS company with amazing potential.

🏦 Pension scheme

🌴 Work 3 weeks from anywhere

🏡 Hybrid working

🎉 Free lunch at the office

If this job picked your attention, please get in contact to schedule a call or a coffee


Apply now