How many times have you taken a long flight and got frustrated or bored? 
We have all been there… And that's where smart Tech innovation happens! 

About this company

A SaaS solution for clever airlines, offering inflight digitalization with a streaming entertainment platform, LEO connectivity and other benefits.

Their mission? Improve customer satisfaction hence we all get happily occupied during a flight. 

They already have client base of 80 airline companies, from small to large scale, be it low cost or luxury. 

Today, thriving to innovate on a bigger scale, their team of 70 professionals are looking for a new addition: a Customer Success Manager. 

What does the role look like?

You will be the bridge between the clients and the technical solution provided. 

– Lots of customer support to help them navigate the Software 
– Guidance throughout the implementation and onboard phase 
– Maintaining strong relationships with the customers to avoid churn 

Is it you?

– Fluency in English, another language is preferred 
– An understanding of Tech innovation 
– The ability to be flexible when it comes to client's requirements 
– Great management of priorities to handle increasing demands 
– 1 or 2 years of CSM or project management experience 

What's in it for you?

– A hybrid setting: 3 days in the office (The Hague) and 2 days work from home
–  A competitive compensation between 3000 and 4500 depending on experience
– Travel reimbursement (19 cents per Km)
– A young and dynamic team culture 
– Lots of freedom and independence 

Do you see yourself as a potential fit for the role? Then do not hesitate to reach out to us at fatma@nobelrecuitment.com. Let's chat soon!