(This is a hybrid role from the Cologne area role, and a native/bilingual level of German is a must to be a successful applicant)

Why should you go for this opportunity?
💰 OTE up to 50k: salary between 40k-45k, plus 5k commission.
🚀 Individual career plan to Senior Customer Success Manager within a year.
🏠 Hybrid working from Cologne (1-2 days a week in the office).
🏖️ 28 vacation days + 2 wellness days + 2 learning days.
💚 Working flat-hierarchy start-up culture with an international team and an emphasis on work-life balance.
👯 Buddy Program.
👟 Urban Sports membership
📚 A true learning environment: enhanced Employee Onboarding, inhouse Learning & Development team, access to LinkedIn Learning for your personal and professional development.

Your future employer:

Picture this: You are a nail salon or barbershop owner… who has to spend at least TWO hours a day between all of your platforms: appointment booking system, finding out who paid in advance and who didn’t, needing to go out of your way to reconfirm appointments, … the list goes on.

What if an all-in-one management software could handle the whole customer journey for you: bookings, payments, webshop, email campaigns, and even customer-made apps!

The benefits are clear:

• Saved time in administration so you can spend more time helping your clients and staff.
• Increased revenue from reduced no-shows.
• Enhanced and seamless customer experience to turn first time clients into loyal regulars.

Thus, it is no surprise this global SaaS scale-up has grown to over 10,000+ B2B customers through Europe, NORTHAM, and Australia. Every month, they process 3M+ appointments to help people look good, and most importantly, feel good.

Your role as Customer Success Manager: The CSM team focuses on identifying and executing opportunities to increase contract value and product usage within the existing customer base. There are three dimensions to this role:

• Trusted Advisor: Consult the client regarding all features of the software that make the client more successful.
• Commercial Go Getter: Up-Sell, Cross- Sell, Renew contracts.
• Team Player: communicate with the Sales, Product, Customer Success and Onboarding team for an enhanced customer journey.

Who you are:

• You bring 1-2 years of professional experience in a customer service or sales role, preferably in SaaS/Tech or Beauty/Wellness/Hospitality.
• Your approach to work is autonomous, assertive, reliable and flexible.
• You speak German at a native/bilingual level, and are fluent in English .
• You are based in near or Cologne.

Does it sound like something for you, or perhaps someone in your network?
Apply directly, or send your questions to elena@nobelrecruitment.com.