Customer Success Manager – EMEA (French speaker)
Are you an ambitious Customer Success Manager looking to take the next step in your Client Success career? How does joining a hyper-growth company on its way to unicorn status sound? Add a great coach you can learn loads from to the mix and we’re all set. This SaaS company is the definition of a rocket ship 🚀, join it in the early stages and look back at your career a few years down the road with pride. Trust me now and thank me later, ready, set, go!
About the company
This international company has taken the Financial sector by storm. Having recently been recognized as the top of the top and having shown they’re more than ready to take on EMEA as no one else, there is no stopping them. They were founded less than a decade ago, making the life of subscription-based businesses a lot easier. Globally already at 500+ people, 15 of them in our city of Amsterdam.
They’re backed by investors of Twitter, Facebook and other big brands and only recently landed another fat investment – having had funding just a year before. Busines is booming and the dream team continues to grow with it. They have clients like Okta, Hopin, Freshworks all over the globe and counting.
By joining the Amsterdam team, YOU would be only the 2nd hire for their EMEA Customer Success team, how great is that by the way? As they grow, and they will, you’ll be making your steps too.
Your role as the Customer Success Manager
As the new Customer Success Manager, you will be joining your Sr. colleague who will teach you a whole lot about the market. Furthermore, the rest of the international team has been breaking records and now you get to join in on the fun.
You will manage a portfolio of diverse clients, some who have been around for years and growing with them, some will come in fresh upon signing. It will be your responsibility to be the voice of your customer, which should make it easy for you to spot opportunities for up-sells and to make them stick around. Clients report of an impeccable support team, so you’ll have proper backup when issues need solving.
All in all, you’ll step in upon closing, onboard and train your clients, hold regular meetings and QBRs, maximize usage and make it a success, one client at a time.
- 2 to 4 years of Customer Success/Account Management experience (in SaaS)
- A background in FinTech/Payments is a huge plus
- You are extremely organized, structured and customer-centric
- Excellent written and verbal skills in English and French
What can you expect?
- A competitive base salary + commission
- Be part of the next unicorn selling the #1 solution, literally
- A global, well-funded company that’s growing like crazy
- Further fringe benefits