Enterprise Customer Success Manager - HR Tech - Nobel Recruitment

Enterprise Customer Success Manager – HR Tech

Job location Rotterdam
Job industry HR
Bonus Package Grow to Head of CSM in no time!

Join this hyper-growth success story as their new Enterprise Customer Success Manager and continue building out and optimizing their CS department towards excellence! So far, they’ve doubled in size each year and are only one of three companies with this specific solution globally! Think clients such as Nike, McDonalds, Heineken and Capgemini, keen for more yet?

About the company
This young company is taking the HR sector by storm, even during COVID-19 and that speaks volumes. They are building a Learning & Development solution for the HR community, which helps clients to determine the right business outcomes for them.

This pandemic is a great example: companies had to make strategic choices regarding their human capital. Did they need to adapt, make certain changes or even reorganise completely?

Companies are not always able to make these decisions, especially not in combination with all these rapidly changing technologies that are being implemented and the data that has to be analysed. This solution guides companies like Heineken, McDonalds, and Philips to make better strategic decisions.

The company was founded in 2016, currently counts 40+ FTE and their goal is to double in size by the end of next year, while also growing successfully in terms of revenue.

Your role as the Enterprise Customer Success Manager
As the Enterprise Customer Success Manager, you will join this fast-growing startup and get to really have an impact – not only will you be responsible for the most strategic, key clients all over the globe, but you’ll also have huge input in further building out the internal processes, playbooks, frameworks and everything else that goes with it.

But wait, there’s more. As the company has been growing like crazy for years now, they expect to hire more people further down the line, which means this is the perfect opportunity for you to grow into a more Senior or even Head of Customer Success role – take the throne, if you will.

You will be the voice of your customers, stepping in after your colleagues from sales close the deal. You will then carry out everything from implementation to onboarding, then adoption and manage these relationships so they are successful. Ultimately, you’ll have to keep an eye on retention in collaboration with a dedicated Account Manager.

Your background:

  • 4+ years in a Customer Success role dealing with the enterprise segment
  • An self-starter that is very organized – no need to hold your hand!
  • An ambitious and eager mindset to truly contribute to the growth of this company
  • You know your CS game and can teach the leadership a thing or two
  • Impeccable English

What can you expect?

  • An annual salary of up to €65K base + bonus
  • Personal development budget
  • Flexibility and autonomy in your role
  • Possibility to make an impact
  • Work with well-known international brands
  • Great young and fun team that is killing it

What’s next?
There’s a lot more where that came from so feel free to get in touch via tjasa@nobelrecruitment.com or apply directly.

Apply now