Enterprise Customer Success Manager – Supply Chain (SaaS)
Are you an experienced Enterprise Customer Success Manager that is looking to join an innovative scale up and help them grow to the next level? This exciting SaaS player within Supply Chain is looking for you!
About the company
The company is a young and innovative scale-up whose cloud platform improves logistic alignment between consumers, shops, web-shops, carriers and suppliers, resulting in a better supply chain performance at lower costs. The platform offers and end-to-end solution that gives supply chain insights and makes it controllable, more efficient and sustainable. It gives direct access to predictive information and communication for all transports and deliveries. Companies such as Albert Heijn, Jumbo, Bloomon and PostNL use the platform to optimise their product flows.
The organisation currently has over 55 employees and is growing rapidly. They only hire the best of the best and the company culture is extremely open as there’s unlimited room for new initiatives and smart ideas.
Your role as their Enterprise Customer Success Manager
As the company’s new contribution to the Customer Success team, you will be the strategic advisor towards enterprise clients.
You will help clients like Albert Heijn and Jumbo to succeed by strategizing beginning with the onboarding process, to implementation and all the way to the renewals. Being a spider in the web, you enjoy to truly have an impact on many different levels. Knowing the ins and outs of your clients allows you to identify when and how to upsell and renew existing contracts.
You are someone who is only happy when your customer is happy, and their success is your success. You will be visiting your clients regularly to make sure that internal stakeholders are aligned with the bigger plan. Furthermore, if new product plans arise, you will make sure to let your customer knows and carry out the implementation of additional features.
What do you bring?
- 3-5 years of experience in Customer Success/Account Management within SaaS
- Track record in working with enterprise accounts
- Strategic thinking and strong relationship building skills
- You’re well versed in managing multiple stakeholders
What we offer
- An open, transparent and personal culture
- Flexible working hours and lots of freedom
- A personal training budget and excellent pension plan
- An annual outdoor weekend and a weekly offer in outdoor sports