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Jr/Mr/Sr Customer Success Manager DACH (Cybersecurity, Elearning, Gamification) – Hybrid/Remote

(This is a German-speaking role, and a native/bilingual level of German is a must to be a successful applicant)

Playing videogames at work: not possible ❌
Standard Cybersecurity Training: not particularly exciting🥱
A Cybersecurity Awareness Training that feels like a Videogame… keep reading⬇️

By using gamification and real-world phishing attacks, this European SaaS company provides Cybersecurity Awareness trainings to help employees recognize and respond to cyberattacks.

Because of their unique approach to training, as well as its happy employees (review the benefits section and you will understand why!), this multiple-award winning solution is growing at a steady pace of 70% per year and is the preferred solution of over 4.000+ clients across the world.

Who keeps them satisfied? Customer Success Managers.

About the role:

CSMs have their own book of business (about 60 accounts valued at 1.5M), and their responsibilities include:

  • Managing security awareness campaigns and advise customers on cyber security measures.
  • Carrying out commercial negotiations (including renewals and upsells).
  • Offer proactive support to customers, ancitipate their potential needs.
  • Sharing product feedback with the development team.

Who you are:

  • You bring 1-3+ years of practical experience as a Customer Success Manager or other B2B customer facing role (preferably, in a SaaS/Cybersecury/Elearning context).
  • You are confident discussing commercial details with customers (renewals and upsells), and a teamplayer who enjoys knowledge-sharing.
  • You speak German at a native/bilingual level, and are fluent in English.
  • You are based in the European Union, preferably near Cologne/Berlin/Munich (this position may require travel for client visits once a quarter).

The Package:

💸Financial Package, depending on years of relavant experience:

  • Junior, 1-2 years: €50k-€55k OTE (45k-48k Base + 5k-8k Variable)
  • Medior, 3-4 years: €60k-€70k OTE (50k-55k Base + 10k-15k Variable)
  • Senior, 5+ years: €80k-€90k OTE (60k-65k Base + 20k-30k Variable)

🏖️ 33 vacation days

📈 Company pension scheme.

🚃 Mobility Support: public transportation, Swapfiets, free office parking.

😴 Flexible working hours.

📚 Learning & Development Allowance.

🏔️ Annual company off-site.

🧠 Mental Health Support (OpenUp)

💪 Fitness Subscription (Fitness First)

…and more!


Does it sound like something for you, or perhaps someone in your network?
Apply directly, or send your questions to

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