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Junior Customer Success Manager DACH – Wellness Tech (38k, hybrid)

(This is a Dublin/Cologne-based role, and a native/bilingual level of German is a must to be a successful applicant)

Your next employer:

๐Ÿคฉ Picture this: You are a nail salon or barbershop owner.

๐Ÿ˜ฎโ€๐Ÿ’จ But.. You have to spend at least TWO hours a day between all of your platforms: appointment booking system, then logging in to your billing system to find out who paid in advance and who didnโ€™t, needing to go out of your way to reconfirm appointments, โ€ฆ the list goes on.

What if an all-in-one management software could handle the whole customer journey for you: bookings, payments, webshop, email campaigns, and even customer-made apps!

The benefits are clear:

  • Saved time in administration so you can spend more time helping your clients and staff.
  • Increased revenue from reduced no-shows.
  • Enhanced and seamless customer experience to turn first time clients into loyal regulars.

Thus, it is no surprise this global SaaS scale-up has grown to over 10,000+ B2B customers through Europe, NORTHAM, and Australia. Every month, they process 3M+ appointments to help people look good, and most importantly, feel good.

Your role as Junior Customer Success Manager (Finance):

  • Manage billing administration and respond to client billing enquiries with professionalism and emotional intelligence.
  • Become the liason between clients and internal teams (Customer Support, Customer Success, Finance, etc.)
  • Oversee Credit Collection in the DACH region (and supporting in other regions if needed).
  • Support the Finance team in various projects, like improving the billing processes.

Who you are:

  • You bring 1-2 years of professional experience in a customer-service role (resolving chalenging situations by phone and email).
  • You take ownership, know how to prioritize your work independentlu, and are able to think outside the box to come up with solutions to billing challenges.
  • You speak German at a native/bilingual level, and are fluent in English .
  • You are based in Dublin or Cologne.

The Package:

๐Ÿ’ฐ Salary between 35-38k.

๐Ÿ“ˆ Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

๐Ÿš€ Individual career plan to Customer Success Manager or growth within the Finance Team.

๐Ÿ“š A true learning environment: enhanced employee onboarding, inhouse Learning & Development team, access to LinkedIn Learning, etc..

๐Ÿ’š Working in a flat-hierarchy start-up culture with an international team.

๐Ÿ–๏ธ 25 vacation days (Ireland) or 28 (Germany).

๐Ÿ  Hybrid working from Dublin or Cologne.

๐Ÿšต๐Ÿฟ Mobility Allowance by bike or public transportation.

๐Ÿผ Enhanced Maternity and Paternity benefits.

๐Ÿง˜ Access to private healthcare and free online GP service (WebDoc).

Does it sound like something for you, or perhaps someone in your network?
Apply directly, or send your questions to elena@nobelrecruitment.com.

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